Dear guest: Thank you for acknowledging our hotel's location and services! The Sports West Road subway station is nearby, and it's really convenient to run away. Our team members will be very happy when they see your praise! Looking forward to providing you with a warm and enjoyable experience next time. Come back often when you have time.
親愛的客人，感謝您選擇入住我們酒店并分享這么暖心的點評！聽到您喜歡我們的位置和周邊設施，我們特別開心呢~確實，出門就能逛街吃飯超方便的！您下次來可以試試商場里新開的那家粵式茶餐廳，我們很多客人都説超贊的！更讓我們感動的是您提到服務熱情，這真是對我們團隊最大的鼓勵！您的滿意就是我們前進的動力，期待下次能為您提供更貼心的服務哦~有空常來坐坐，我們隨時歡迎您回家。
親愛的客人：感謝您選擇入住我們酒店并分享您的入住體驗！真的很抱歉房間的空間和采光沒能讓您滿意，衣柜燈的靈敏度也給您帶來了不便，這確實是我們考慮不周的地方。由于酒店部分房型是緊湊型設計，當初在規劃時為了控制成本，犧牲了一些舒適度，而衣柜燈的感應裝置原本是為了方便客人取物，但調試時靈敏度設定過高，反而影響了使用體驗。針對您提到的問題，我們已著手優化：一方面，正逐步改造部分房間，增加窗戶或升級為更寬敞的房型；另一方面，工程部已調整了衣柜燈的感應靈敏度，并會全面排查其他房間的同類問題。您的反饋讓我們意識到細節的重要性，整改本周內就會完成。知道這些不足影響了您的休息，我們特別過意不去。下次如果您再來，請聯系我為您優先安排升級房型或贈送一份小禮物表達心意～期待能有機會彌補這次的遺憾。
Dear Guest, It's wonderful to hear that you can check in early—having access to your room by 12 PM truly makes the trip much more relaxed. Thank you so much for your positive feedback on our room cleaning service; your satisfaction is our greatest motivation! Regarding the Didi pickup issue, we sincerely apologize for the inconvenience. Our small road is indeed quite narrow, and it’s sometimes challenging for drivers to locate it. Next time you visit, feel free to contact us in advance, and we’ll ensure the driver communicates with you to find the most convenient spot. The laundry room reminder is truly thoughtful! While the washing and drying process does take some time, it’s perfect for when you’re not in a hurry. However, the ability to use it for free at any time is still very convenient, isn’t it? Once again, thank you for your thoughtful feedback. We look forward to providing you with an even more perfect stay experience next time! You’re always welcome to visit us again. Wishing you a pleasant journey!
Dear Guest, Thank you for your thoughtful review! It makes our entire team so happy to hear that you had a satisfying stay. The convenience of your location and the comfort of your room are indeed our little pride! The subway is just nearby, making it super easy to explore and enjoy local cuisine. Plus, with a window in the room, the sunlight streaming in during the day is truly uplifting, right? If you visit this area again, don’t hesitate to reach out—we might even recommend some hidden gems for dining. Wishing you a great mood every day and a trip filled with delightful surprises! Warm regards。
Thank you for such a thoughtful review! We were truly delighted to hear that our front desk staff provided friendly English service. Our team always prioritizes seamless communication with guests in multiple languages! It’s heartwarming to know you noticed the room’s cleanliness—we even have a friendly competition among housekeeping staff to see who can tidy rooms most perfectly. We wholeheartedly agree with the convenience of the location! Just across the street to the right is that old-fashioned wonton noodle restaurant we often visit for a bite. Next time you come, let us know if you prefer a high floor or a quiet corner, and we’ll arrange your room in advance to be even more comfortable for you. Wishing you a great day every day, and we’ll be waiting for you to return to serve you our freshly brewed welcome tea!
親愛的客人：感謝您這么用心的點評！看到您住得開心，我們整個團隊都特別有成就感呢，能為您延長入住時間是我們的榮幸，畢竟讓每位客人都有個舒適的住宿體驗才是最重要的呀！您對衞生和環境的肯定，對我們可是最大的鼓勵呢~期待下次還能為您服務，到時候一定要再來找我們玩哦！祝您生活愉快，天天都有好心情。
Dear guest, we are absolutely delighted to know that you were so satisfied with our hotel's location! With plenty of delicious food options and a Luckin Coffee nearby, plus the metro station within walking distance, it really is incredibly convenient. What makes us even happier is that you appreciated our staff's warm service and the clean environment – this is such a wonderful encouragement for us! We will keep up the good work and hope to provide you with the same, if not better, experience on your next visit. We look forward to welcoming you back soon and wish you a wonderful life!
Dear guest: Thank you for choosing to stay at our hotel and taking the time to share such a heartwarming review! Our entire team is particularly pleased to see that you and your family are living comfortably and happily. The "wellbeing" you mentioned is the best affirmation for us! We have always believed that the most important thing is to make our guests feel relaxed and at ease like they are at home. I am delighted to receive your approval for the cleanliness of the room and breakfast, and I will continue to work hard to maintain this level! Let me tell you in secret, we are currently developing a new children's meal menu. Next time you bring your baby, there may be some surprises. Thank you again for your recommendation, and we look forward to welcoming your whole family to vacation again soon!
Dear Guest, Thank you for choosing to stay at our hotel and sharing your valuable feedback! We sincerely apologize that this stay did not meet your expectations, especially regarding the odor in the room, which was indeed a lapse on our part. Due to the hotel's long history of operation, some facilities have naturally aged over time. Additionally, the recent humid weather may have affected the ventilation system, leading to lingering odors in the room. To address this issue, we have conducted a thorough inspection of all room ventilation systems and implemented regular deep cleaning and odor-removal measures to ensure every guest enjoys a fresh and comfortable environment. We are also gradually upgrading some facilities to provide you with a better experience. We are also delighted that we could offer some convenience during your stay regarding the nearby dining options and shopping accessibility. Thank you once again for your suggestions. Your feedback is extremely important to us! We look forward to the opportunity to provide you with more satisfactory service in the future. Wishing you all the best!
